ABC Internet Company sells miscellaneous internet services as well as non internet related
products and services.
They needed a communications
system that connected three partners which were located in different regions of the
"Having an office that
worked in a virtual environment was key to our organization. We needed a high tech, but
easy to use communications system that worked around a one number platform. Giving callers
a way to route calls to the partners, customer service, and access information through a
touch tone phone." says ABC Internet Company.
They got just that. Their ESA was
configured with 3 extensions for the partners. ESA extensions do everything ESA can do
except have their own audio/fax on demand and e-mail address. Now the partners had their
own personal call screening, forwarding, fax and voice mail which would work for them no
matter what office they happened to be working in that day.
Their ESA also has all of their
products and services as well as self help files stored in their Audio & Fax on demand
center where people could call them and retrieve information automatically.
"We got just what we were
looking for in ESA and more. When we learned ESA could connect callers to us from our
website, and also send documents by fax initiated from the web we nearly fell off our
seats." says ABC Internet Company.
From any website, some simple
HTML code placed on the page installs a 'CALL ME' button where web surfers enter their
phone number and ESA calls them. ABC Internet company uses it on their website as a way to
get interested buyers, or current subscribers to their services on the phone with a
Another simple piece of HTML code
placed on a website installs a 'FAX ME' button which can have web surfers enter their fax
phone number and request information stored in the ESA fax on demand sent to them within
"Not only do we use ESA to
route our phone calls, distribute information, and accept faxes and voice mail. We use the
ESA 'CALL ME & FAX ME' feature on our website to connect our ESA to callers quickly,
and fax out information on products and services automatically. Being an internet company
we can appreciate the web integration of the ESA system." says ABC Internet Company.
The partners utilize the ESA
login site to configure their ESA, retrieve voice and fax messages, forward information
and check incoming call history and billing as well.
It looks like ESA is a fully
rounded, internet integrated communications platform that works for anyone!