What ESA Does

ONE-NUMBER ACCESS — ESA features a single number for all your communications needs. One number that provides callers’ access to you according to your wishes; one number that provides you access to voicemail, and fax mail; one number that provides you access to conferencing and long-distance services.

CUSTOMIZED GREETINGS —ESA provides the capability of recording greetings on your computer for upload or through your telephone IVR. Further, once saved, you can easily select which greetings you want to use.

CALL SCREENING - Allows you to know who's calling before you accept the call. Callers are asked for their name before the call is sent to you. You have the option to select the call or send the caller to voicemail.

FIND ME — ESA will forward your calls to any telephone number you want to be reached, 24 hours a day anywhere. If you’re not sure which number you’ll be at, ESA can call all the numbers you’ve listed at the same time, and, if you’re sure you don’t want to be disturbed, ESA will forward all calls to voicemail.

FOLLOW ME — ESA will forward your calls according to a predetermined schedule. Even play customized greetings according to the schedule you selected.

CALL BLASTING - When using the Find Me or Follow Me feature you can program ESA to call all the numbers in your set up at the same time.

ON-HOLD MUSIC/ANNOUNCEMENTS — ESA provides you the capability to customize on-hold music and announcements. Since all ESA audio files are stored as Microsoft Wave forms, you can easily record and upload your own customized music and announcements.

VOICEMAIL — ESA voicemail takes each message with date and time, and features:

  • Automatic Call Return : It will store the ANI of the caller so you can simply press one button to return the call.
  • Forward : Forward all your voice messages to your email.
  • Broadcast : ESA broadcasts the voice message to any ESA subscriber or broadcast list of subscribers you desire.
  • 30 Day Storage : ESA will save your messages for a full 30 days, giving you time to complete your trip and return home before taking action.
  • Permanent : Permanently save your message for future use (perhaps for a voice broadcast or voice-on-demand).  

FAX MAIL — Just like voicemail, ESA will happily accept all your faxes and:

  • Forward : Forward the fax to your fax machine or any fax machine in the world. It can also forward the fax to your email.
  • Broadcast : ESA broadcasts the fax message to any fax machine, ESA subscriber, or broadcast list of subscribers or fax machines you desire.
  • 30 Day Storage : ESA will save your messages for a full 30 days, giving you time to complete your trip and return home before taking action.
  • Permanent : Permanently save the fax for future use (perhaps for a fax broadcast or fax-on demand).

 

CALLING CARD FUNCTION — Use any touch tone phone to dial an external telephone number.

CONFERENCING — From any phone, anywhere in the world, ESA can connect you to up to 5 parties simultaneously. You call them (conference bridging).

NOTIFICATION — ESA will page you OR e-mail you (to your mobile phone’s email address for example) to let you know a voicemail, or fax message has arrived.

EXTENSIONS — ESA provides the ability to break down the call flow with extensions connected to the main number.

WWW — From any browser connected to the Internet, you can access your voicemail, and fax documents. You can administer your account, launch broadcasts, upload greetings, and review your call history and much more.

FAX ON DEMAND — ESA can store up 900 fax documents that can be downloaded by your callers on demand.

VOICE ON DEMAND — ESA can store up to 900 audio messages that can be played to your callers on demand.

FAX BROADCAST — ESA can broadcast your fax documents to an internal broadcast list of ESA subscribers a list of external fax machines.

VOICE BROADCAST — ESA can broadcast your voice files to an internal broadcast list of ESA subscribers.

 

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